Emergency Call Taker – 24/7 Public Safety Communications

Public Safety Dispatch Network; North Augusta (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Columbia, GA seeks an 911 Call Taker to handle emergency and nonemergency lines, verifying locations and caller information. You will collect details, follow structured questions, and input data into dispatch systems to support rapid response.

Role requires strong listening and communication skills, ability to handle stressful situations, and adherence to privacy and training requirements. Shifts may include nights and weekends in a 24/7 operation.

Qualifications

• High school diploma or GED required.
• Excellent listening and communication skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Columbia, GA seeks an 911 Call Taker to handle emergency and nonemergency lines, verifying locations and caller information. You will collect details, follow structured questions, and input data into dispatch systems to support rapid response.

Role requires strong listening and communication skills, ability to handle stressful situations, and adherence to privacy and training requirements. Shifts may include nights and weekends in a 24/7 operation.