Public Safety 911 Call Taker (24/7)

National Public Safety Careers; Cumming (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers in Cumming, GA, seeks dedicated 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for responders.

Call-taking roles may require 24-hour operations with rotating shifts, nights, weekends, and overtime. A high school diploma or GED is common, with strong listening, typing, and communication skills and structured procedures training.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, accurate typing, clear verbal communication are important.
• Ability to follow structured procedures is required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Cumming, GA, seeks dedicated 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for responders.

Call-taking roles may require 24-hour operations with rotating shifts, nights, weekends, and overtime. A high school diploma or GED is common, with strong listening, typing, and communication skills and structured procedures training.