911 Call Taker - 24/7 Public Safety Support

Public Safety Dispatch Network; City of Long Beach (NY); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Long Beach, NY is seeking qualified candidates for 911 Call Taker opportunities. You will answer emergency lines, confirm locations, collect caller data, and document details for responders to coordinate timely assistance.

Applicants typically hold a high school diploma; customer service or public safety experience is helpful. Training, certifications, and rotating shifts may apply.

Qualifications

• High school diploma or equivalent required; dispatcher experience helpful but not always necessary.
• Strong listening, typing, and communication skills essential.
• Ability to follow structured procedures and assessments during hiring.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Long Beach, NY is seeking qualified candidates for 911 Call Taker opportunities. You will answer emergency lines, confirm locations, collect caller data, and document details for responders to coordinate timely assistance.

Applicants typically hold a high school diploma; customer service or public safety experience is helpful. Training, certifications, and rotating shifts may apply.