Emergency Call Taker - 24/7 Public Safety Support

Regional 911 Intake Solutions; Bolckow (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Bolckow, MO to handle emergency and nonemergency calls from a centralized location. The role emphasizes accurate data collection, incident verification, and rapid information relay to dispatchers.

Successful candidates will demonstrate strong listening and typing skills, clear communication, and the ability to follow established procedures while working in a high‑pressure environment.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Bolckow, MO to handle emergency and nonemergency calls from a centralized location. The role emphasizes accurate data collection, incident verification, and rapid information relay to dispatchers.

Successful candidates will demonstrate strong listening and typing skills, clear communication, and the ability to follow established procedures while working in a high‑pressure environment.