911 Call Taker: 24/7 Public Safety Support

Regional 911 Intake Solutions; Concord (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Concord, CA. You will handle emergency and nonemergency lines, verify locations, and document critical details for dispatch. Training ensures proper use of approved questions and software to triage incidents.

Ideal candidates bring strong listening skills, accurate typing, and clear communication. Some roles may require shift work and adherence to strict procedures in a high‑stakes environment.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Clear verbal communication and ability to follow procedures.
• Customer service or public safety exposure is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Procedural following

Customer service experience

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Concord, CA. You will handle emergency and nonemergency lines, verify locations, and document critical details for dispatch. Training ensures proper use of approved questions and software to triage incidents.

Ideal candidates bring strong listening skills, accurate typing, and clear communication. Some roles may require shift work and adherence to strict procedures in a high‑stakes environment.