Emergency 911 Call Taker — Public Safety Communications

Regional 911 Intake Solutions; California; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers for opportunities in Brooks, CA. Call Takers are often the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for responders.

Responsibilities include handling incoming calls, verifying incident location and callback information, and entering data into dispatch software. Training and certifications are required to obtain applicable certifications.

Qualifications

• High school diploma or equivalent required; dispatch experience helpful.
• Strong listening, accurate typing, and clear verbal communication required.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks 911 Call Takers for opportunities in Brooks, CA. Call Takers are often the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for responders.

Responsibilities include handling incoming calls, verifying incident location and callback information, and entering data into dispatch software. Training and certifications are required to obtain applicable certifications.