Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Fairview Township (Erie County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker in Ferndale, PA. This role involves answering emergency and nonemergency lines, confirming locations, and entering data into dispatch systems to coordinate responses.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Some vacancies may require prior dispatch experience.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience helpful.
• Strong listening comprehension and accurate typing required.
• Ability to follow structured procedures and take instructions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callbacks.
• Use approved questions to identify nature and urgency of situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions within training and certification.
• Use language-access resources when needed.
• Assist distressed callers and gather essential information.

Skills

Listening skills

Typing

Verbal communication

Education

High School Diploma or GED

Tools

Call-processing software

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker in Ferndale, PA. This role involves answering emergency and nonemergency lines, confirming locations, and entering data into dispatch systems to coordinate responses.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Some vacancies may require prior dispatch experience.