911 Call Taker — Emergency Communications Specialist

National Public Safety Careers; Plymouth (VT); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers in Plymouth, VT seeks dedicated 911 Call Taker opportunities to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for dispatch personnel. The role supports 24/7 operations with potential rotating shifts and overtime.

Requirements typically include a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifikationen

• High school diploma or recognized equivalent.
• Strong listening and accurate typing.
• Clear verbal communication and the ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Kenntnisse

Listening comprehension

Typing speed

Clear verbal communication

Following procedures

Ausbildung

High School Diploma or GED

Jobbeschreibung

National Public Safety Careers in Plymouth, VT seeks dedicated 911 Call Taker opportunities to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for dispatch personnel. The role supports 24/7 operations with potential rotating shifts and overtime.

Requirements typically include a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.