Impactful 911 Call Taker Plymouth NH

National Public Safety Careers; Plymouth (NH); On-site; USD 42,000 - 65,000; Full time

Job summary

National Public Safety Careers in Plymouth, NH is posting 911 Call Taker opportunities. You will answer emergency calls, verify incident location, obtain caller information, and enter details into call-processing software to support dispatch teams.

Applicants typically have a high school diploma or equivalent and strong listening and typing skills, plus the ability to follow structured procedures. Prior customer service or public safety experience is helpful but not always required.

Qualifications

• High school diploma or equivalent required
• Strong listening and typing skills
• Ability to follow structured procedures
• Customer service or public safety experience helpful

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify urgency and nature of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to dispatch functions
• Help distressed callers follow essential questions and instructions
• Use language-access resources when needed
• Provide authorized pre-arrival instructions within training

Skills

Listening

Typing

Verbal skills

Procedural literacy

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Plymouth, NH is posting 911 Call Taker opportunities. You will answer emergency calls, verify incident location, obtain caller information, and enter details into call-processing software to support dispatch teams.

Applicants typically have a high school diploma or equivalent and strong listening and typing skills, plus the ability to follow structured procedures. Prior customer service or public safety experience is helpful but not always required.