Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Aubrey (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Retirement Contributions

Paid Leave

Employee Assistance Program

Ongoing Training

Job summary

National Public Safety Careers is recruiting 911 Call Takers for Aubrey, TX. The role focuses on handling emergency and nonemergency lines, verifying locations, and documenting details in dispatch software. Training precedes performance evaluations and certification requirements.

Applicants should have a high school diploma and strong listening comprehension with accurate typing and clear communication. The position may require shift work to cover 24/7 operations.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal Communication

Customer Service

Education

High School Diploma

Tools

Dispatch Software

Job description

National Public Safety Careers is recruiting 911 Call Takers for Aubrey, TX. The role focuses on handling emergency and nonemergency lines, verifying locations, and documenting details in dispatch software. Training precedes performance evaluations and certification requirements.

Applicants should have a high school diploma and strong listening comprehension with accurate typing and clear communication. The position may require shift work to cover 24/7 operations.