Emergency Call Taker: Start a 24/7 Critical Response Career

Regional 911 Intake Solutions; North Prairie (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Continuing training

Job summary

Regional 911 Intake Solutions in North Prairie, WI, is seeking qualified applicants for 911 Call Taker roles. You will answer emergency and nonemergency lines, confirm locations, and document information for responders.

Training and certifications are required before performing authorized pre-arrival instructions. Applicants typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension essential.
• Accurate typing and data entry skills required.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in North Prairie, WI, is seeking qualified applicants for 911 Call Taker roles. You will answer emergency and nonemergency lines, confirm locations, and document information for responders.

Training and certifications are required before performing authorized pre-arrival instructions. Applicants typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.