Emergency 911 Call Taker - 24/7 Public Safety Support

Regional 911 Intake Solutions; Pinckard (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Pinckard, AL to handle incoming emergency calls, confirm locations, document details, and relay information to dispatch teams. The role requires strong listening, precise typing, and calm, clear verbal communication under pressure.

Applicants should possess a high school diploma or equivalent, with prior customer service or public safety experience advantageous.

Qualifications

• Strong listening comprehension is required.
• Accurate typing and clear verbal communication are essential.
• Experience in public safety or customer service is beneficial.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Pinckard, AL to handle incoming emergency calls, confirm locations, document details, and relay information to dispatch teams. The role requires strong listening, precise typing, and calm, clear verbal communication under pressure.

Applicants should possess a high school diploma or equivalent, with prior customer service or public safety experience advantageous.