911 Call Taker: 24/7 Public Safety Impact

Public Safety Dispatch Network; Norwell (MA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee‑assistance programs

Job summary

Public Safety Dispatch Network seeks dedicated 911 Call Takers in Norwell, MA to handle emergency and nonemergency lines. You will verify locations, collect callback details, and input data into dispatch software while following structured procedures and training guidelines.

Applicants should have a high school diploma and may bring customer service or public safety experience. The role may involve rotating shifts, nights, weekends, holidays, and overtime as needed.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety is helpful, though vacancies may accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions within training and certification scope.

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Education

High School Diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks dedicated 911 Call Takers in Norwell, MA to handle emergency and nonemergency lines. You will verify locations, collect callback details, and input data into dispatch software while following structured procedures and training guidelines.

Applicants should have a high school diploma and may bring customer service or public safety experience. The role may involve rotating shifts, nights, weekends, holidays, and overtime as needed.