911 Call Taker — Life-Saving Public Safety Role

National Public Safety Careers; Centerville (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

National Public Safety Careers in Centerville, IN is hiring 911 Call Takers to handle emergency and nonemergency lines, gather details, and coordinate with dispatch teams.

The role requires a high school diploma, strong listening and typing skills, and the ability to follow scripts and procedures. Training and certifications will be provided; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or GED required.
• Customer service, telephone support, or public safety experience helpful.
• Some vacancies may accept applicants without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.
• Maintain caller privacy and confidentiality.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or GED

Job description

National Public Safety Careers in Centerville, IN is hiring 911 Call Takers to handle emergency and nonemergency lines, gather details, and coordinate with dispatch teams.

The role requires a high school diploma, strong listening and typing skills, and the ability to follow scripts and procedures. Training and certifications will be provided; shifts may include nights, weekends, and overtime.