Emergency Call Taker: 24/7 Public Safety Operator

Regional 911 Intake Solutions; Rockaway Beach (OR); Presencial; USD 35.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Rockaway Beach, OR seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Staff may work rotating shifts in a 24/7 environment, with training and certifications guiding pre-arrival instructions.

The role emphasizes listening, accurate typing, and clear communication, with background checks and assessments per agency requirements.

Formación

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience may be helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Educación

High school diploma or GED

Descripción del empleo

Regional 911 Intake Solutions in Rockaway Beach, OR seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Staff may work rotating shifts in a 24/7 environment, with training and certifications guiding pre-arrival instructions.

The role emphasizes listening, accurate typing, and clear communication, with background checks and assessments per agency requirements.