Emergency Call Taker — Respond to Critical Calls Save Lives

Regional 911 Intake Solutions; Oregon (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Regional 911 Intake Solutions in Oregon seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details for dispatch coordination.

Training and certification enable you to provide pre-arrival instructions and accurate incident data. Ideal candidates have strong listening skills, fast and accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service, telephone support, or public safety experience helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Multitasking

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Oregon seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details for dispatch coordination.

Training and certification enable you to provide pre-arrival instructions and accurate incident data. Ideal candidates have strong listening skills, fast and accurate typing, and clear verbal communication.