Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Seneca (OR); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers to support emergency communications in Seneca, OR. You will handle critical calls, verify locations, and ensure precise data entry into dispatch systems.

Successful candidates typically have a high school diploma and strong listening and verbal communication abilities, with on-the-job training and potential certification requirements to ensure public safety readiness.

Qualifications

• High school diploma or equivalent preferred; dispatch experience helpful but not required.
• Strong listening and communication skills are essential.
• Ability to follow structured procedures and complete assessments per agency requirements.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller contact information for responders.
• Ask standard questions to identify urgency and nature of incidents.
• Enter details accurately into call-processing or dispatch software.
• Relay information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification scope.
• Use language-access resources and support accessibility needs as required.

Skills

Active listening

Typing accuracy

Clear verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers to support emergency communications in Seneca, OR. You will handle critical calls, verify locations, and ensure precise data entry into dispatch systems.

Successful candidates typically have a high school diploma and strong listening and verbal communication abilities, with on-the-job training and potential certification requirements to ensure public safety readiness.