911 Call Taker – Critical Emergency Support in Portland

Regional 911 Intake Solutions; Town of Portland (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking candidates for 911 Call Taker opportunities in Portland, NY. Call Takers typically speak with callers reporting emergencies, confirm locations and contact details, and document information for dispatch coordination.

Opportunities may involve rotating shifts as needed to cover 24-hour operations. The role emphasizes accurate data entry, adherence to approved procedures, and prompt forwarding of incident information to dispatch teams.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience helpful.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions is seeking candidates for 911 Call Taker opportunities in Portland, NY. Call Takers typically speak with callers reporting emergencies, confirm locations and contact details, and document information for dispatch coordination.

Opportunities may involve rotating shifts as needed to cover 24-hour operations. The role emphasizes accurate data entry, adherence to approved procedures, and prompt forwarding of incident information to dispatch teams.