Emergency Call Taker — 24/7 Public Safety Frontline

National Public Safety Careers; Newburg (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Newburg, Wisconsin. The role involves handling emergency and nonemergency calls, verifying locations and callback details, and following structured call procedures to determine urgency.

Training, certification, and potential overtime are part of the process. Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow established guidelines.

Qualifications

• High school diploma or recognized equivalent.
• Call center or customer service experience is helpful.
• Public safety or dispatch experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Newburg, Wisconsin. The role involves handling emergency and nonemergency calls, verifying locations and callback details, and following structured call procedures to determine urgency.

Training, certification, and potential overtime are part of the process. Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow established guidelines.