911 Call Taker: Launch Your Public Safety Career

National Public Safety Careers; Petal (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Petal, MS. This role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and communication skills. Training and certifications are required, and shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, clear verbal communication essential; formal dispatch experience may be required or preferred.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service

Typing proficiency

Listening skills

Communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Petal, MS. This role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and communication skills. Training and certifications are required, and shifts may include nights, weekends, and overtime.