Emergency Call Taker - 24/7 Public Safety Link

Public Safety Dispatch Network; Owensville (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Owensville, OH is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify incident details, gather critical information, and input data into dispatch software to support responders.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training, certifications, and background checks are required, with shift work and eligibility for benefits common in this field.

Qualifications

• High school diploma or recognized equivalent is typically required.
• Previous customer service or call-center experience is helpful but not always mandatory.
• Strong listening and data-entry skills are essential for effective call-taking.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide pre-arrival instructions only within training and certification

Skills

Customer service

Typing

Listening

Education

High school diploma

Job description

Public Safety Dispatch Network in Owensville, OH is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify incident details, gather critical information, and input data into dispatch software to support responders.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training, certifications, and background checks are required, with shift work and eligibility for benefits common in this field.