Emergency 911 Call Taker – Fast-Paced Public Safety Role

Regional 911 Intake Solutions; City of Olean (NY); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Olean, NY seeks a capable 911 Call Taker to handle emergency and nonemergency calls. The role requires strong listening, accurate typing, and clear verbal communication, with adherence to established procedures.

Training and certifications are provided, and employees may work rotating shifts to cover a 24/7 operation. Applicants should have a high school diploma or equivalent and be prepared for ongoing background checks and assessments as part of the hiring

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and participate in assessments per agency guidelines.

Responsibilities

• Answer incoming emergency lines and nonemergency calls.
• Confirm incident location and caller contact information.
• Identify urgency using approved questions and procedures.
• Enter details into call-processing/dispatch software accurately.
• Forward incident information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training and certification.

Skills

Listening skills

Typing proficiency

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Olean, NY seeks a capable 911 Call Taker to handle emergency and nonemergency calls. The role requires strong listening, accurate typing, and clear verbal communication, with adherence to established procedures.

Training and certifications are provided, and employees may work rotating shifts to cover a 24/7 operation. Applicants should have a high school diploma or equivalent and be prepared for ongoing background checks and assessments as part of the hiring