Emergency Call Taker — 24/7 Public Safety Hero Role

National Public Safety Careers; Cove City (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Cove City, NC. You will be the first point of contact for emergencies, gathering critical details and routing information to responders. The role involves working in a high-stress environment and may require rotating shifts.

Applicants should have a high school diploma or equivalent; prior customer service or dispatch exposure is helpful. Training, background checks, and certifications are part of the process.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and communication skills.
• Customer service or call center experience is helpful.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information accurately.
• Use structured questions to assess urgency and needs.
• Enter details into dispatch software promptly and correctly.
• Coordinate information with dispatch teams as needed.
• Provide pre-arrival instructions within training and policy.

Skills

Typing speed

Active listening

Clear communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Dispatch software

CAD (Computer-aided dispatch)

Job description

National Public Safety Careers is seeking a 911 Call Taker in Cove City, NC. You will be the first point of contact for emergencies, gathering critical details and routing information to responders. The role involves working in a high-stress environment and may require rotating shifts.

Applicants should have a high school diploma or equivalent; prior customer service or dispatch exposure is helpful. Training, background checks, and certifications are part of the process.