Emergency Call Taker: Fast-Paced Public Safety Support

Regional 911 Intake Solutions; Galion (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Regional 911 Intake Solutions in Galion, OH seeks 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and document details for dispatch. Candidates typically need a high school diploma; prior customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch background.

The role may require rotating shifts, nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Calm under pressure

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Galion, OH seeks 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and document details for dispatch. Candidates typically need a high school diploma; prior customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch background.

The role may require rotating shifts, nights, weekends, and overtime.