Emergency Call Taker - 24/7 Public Safety Support

Regional 911 Intake Solutions; Warren (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers for Orangeville, OH. You will be first point of contact for emergency callers, verify locations, and document essential details for responders.

Candidates should have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training and certification are required for authorized pre-arrival instructions.

Qualifications

• High school diploma or equivalent required.
• Strong listening and data-entry skills are essential.
• Ability to follow structured procedures under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Help callers focus on essential questions and provide instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedure following

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks 911 Call Takers for Orangeville, OH. You will be first point of contact for emergency callers, verify locations, and document essential details for responders.

Candidates should have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training and certification are required for authorized pre-arrival instructions.