911 Call Taker — Critical Public Safety Communicator

Regional 911 Intake Solutions; Hubbard (OH); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Hubbard, OH is seeking qualified 911 Call Takers to handle emergency and nonemergency calls with calm, clear communication. The role focuses on gathering essential details and supporting responders during critical events.

Successful candidates will have a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures. Training will be provided; schedules may include nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Typing proficiency and ability to follow step-by-step procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening skills

Typing

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Hubbard, OH is seeking qualified 911 Call Takers to handle emergency and nonemergency calls with calm, clear communication. The role focuses on gathering essential details and supporting responders during critical events.

Successful candidates will have a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures. Training will be provided; schedules may include nights, weekends, and holidays.