911 Call Taker — Fast-Paced, Impactful Public Safety Role

Regional 911 Intake Solutions; Town of Hartford (WI); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Hartford, WI is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and relay critical information to dispatch teams. The role involves following structured procedures and using approved scripts.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful, though not always required. Training and certifications are provided where needed.

Qualifications

• High school diploma or equivalent required; dispatch experience not always necessary.
• Customer service, telephone support, or public safety experience may help.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural accuracy

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Regional 911 Intake Solutions in Hartford, WI is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and relay critical information to dispatch teams. The role involves following structured procedures and using approved scripts.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful, though not always required. Training and certifications are provided where needed.