Emergency Call Taker (24/7) – Public Safety Dispatcher

Regional 911 Intake Solutions; Jim Falls (WI); On-site; USD 35,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Jim Falls, WI seeks an emergency call taker to handle incoming calls, confirm locations, and document details for dispatch. Responsibilities include using call-processing software and providing essential information to responders.

The role requires strong listening, typing, and verbal communication, plus a background in customer service or call centers. Training and certification support are provided, with varied shifts including nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Clear verbal communication and ability to follow procedures.
• Customer service or call center experience helpful.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Jim Falls, WI seeks an emergency call taker to handle incoming calls, confirm locations, and document details for dispatch. Responsibilities include using call-processing software and providing essential information to responders.

The role requires strong listening, typing, and verbal communication, plus a background in customer service or call centers. Training and certification support are provided, with varied shifts including nights and weekends.