911 Call Taker: Public Safety Dispatcher (24/7)

Regional 911 Intake Solutions; Fenton (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions seeks an experienced 911 Call Taker to handle emergency and nonemergency phone lines, verify locations, and document critical information for dispatch teams. The role requires strong listening, precise typing, and clear communication under structured procedures.

Training and certifications are required, with ongoing assessments. This position supports 24/7 operations in a high-stakes public safety environment.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks an experienced 911 Call Taker to handle emergency and nonemergency phone lines, verify locations, and document critical information for dispatch teams. The role requires strong listening, precise typing, and clear communication under structured procedures.

Training and certifications are required, with ongoing assessments. This position supports 24/7 operations in a high-stakes public safety environment.