Emergency Call Taker — 24/7 Public Safety Dispatch

National Public Safety Careers; Quinebaug (CT); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers invites applications for 911 Call Taker opportunities in Quinebaug, CT. The role focuses on taking emergency calls, confirming locations, and documenting critical details to support responders.

Call takers may work shifts including rotating nights and weekends. Training, background checks, and required certifications are part of the employment process. Benefits are provided where available by the employing agency.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Questioning/clarifying

Education

High school diploma or equivalent

Job description

National Public Safety Careers invites applications for 911 Call Taker opportunities in Quinebaug, CT. The role focuses on taking emergency calls, confirming locations, and documenting critical details to support responders.

Call takers may work shifts including rotating nights and weekends. Training, background checks, and required certifications are part of the employment process. Benefits are provided where available by the employing agency.