Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Somers (CT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers in Somers, CT seeks a 911 Call Taker to greet callers, gather essential details, and document information for dispatch. You may work rotating shifts, including nights and weekends, to cover a 24-hour operation.

The role emphasizes accurate typing, listening skills, and following structured procedures taught in training. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers in Somers, CT seeks a 911 Call Taker to greet callers, gather essential details, and document information for dispatch. You may work rotating shifts, including nights and weekends, to cover a 24-hour operation.

The role emphasizes accurate typing, listening skills, and following structured procedures taught in training. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful but not always required.