Emergency Dispatch Call Taker – 24/7 Shifts

National Public Safety Careers; Redding Ridge (CT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Redding Ridge, CT. Call Takers are often the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

The role may involve rotating shifts, nights, weekends, and overtime. Training and certifications are required, with assessments determined by the hiring agency.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Redding Ridge, CT. Call Takers are often the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

The role may involve rotating shifts, nights, weekends, and overtime. Training and certifications are required, with assessments determined by the hiring agency.