911 Call Taker — 24/7 Emergency Communications

National Public Safety Careers; Plainville (CT); Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Plainville, CT. The position involves answering emergency and nonemergency lines, verifying locations, and relaying information to dispatch teams.

Training and certifications are required for pre-arrival instructions and ongoing performance evaluations. Ideal applicants have strong listening, typing, and verbal communication skills, plus the ability to follow scripted procedures and use dispatch systems.

Qualifications

• High school diploma or recognized equivalent are commonly required.
• Strong listening and typing skills are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Listening comprehension

Typing

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Outils

Call-processing software

Dispatch software

Description du poste

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Plainville, CT. The position involves answering emergency and nonemergency lines, verifying locations, and relaying information to dispatch teams.

Training and certifications are required for pre-arrival instructions and ongoing performance evaluations. Ideal applicants have strong listening, typing, and verbal communication skills, plus the ability to follow scripted procedures and use dispatch systems.