911 Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Mendota (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

National Public Safety Careers in Mendota seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and callbacks, and document details in dispatch systems.

Responsibilities include following structured procedures, providing pre-arrival instructions within training, and using language-access resources as needed. A high school diploma is typically required, with experience in customer service or public safety a plus.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Tools

Call-processing software

Keyboard

Dispatch software

Job description

National Public Safety Careers in Mendota seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and callbacks, and document details in dispatch systems.

Responsibilities include following structured procedures, providing pre-arrival instructions within training, and using language-access resources as needed. A high school diploma is typically required, with experience in customer service or public safety a plus.