911 Call Taker — Critical Emergency Support (24/7)

Public Safety Dispatch Network; Tennessee; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Job summary

Public Safety Dispatch Network in MC Donald, TN, seeks 911 Call Takers to initiate emergency response by collecting essential information and documenting it for dispatch teams. Duties include asking focused questions, verifying locations, and using approved procedures to determine urgency.

Positions require high school completion and may involve rotating shifts. Training, certification, and background checks are required; great attention to privacy and accuracy is essential.

Qualifications

• Must have strong listening comprehension and accurate data-entry skills.
• Excellent verbal communication and ability to follow structured procedures.
• Experience with customer service or public safety environments is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in MC Donald, TN, seeks 911 Call Takers to initiate emergency response by collecting essential information and documenting it for dispatch teams. Duties include asking focused questions, verifying locations, and using approved procedures to determine urgency.

Positions require high school completion and may involve rotating shifts. Training, certification, and background checks are required; great attention to privacy and accuracy is essential.