Emergency Call Taker — 24/7 Public Safety Dispatch

National Public Safety Careers; DeRidder (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Dry Creek, LA is seeking 911 Call Takers to be the first contact for emergencies. You will ask targeted questions, verify location and contact details, and document information for dispatch teams.

This role may require 24-hour shifts and rotating schedules; candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures while maintaining caller privacy.

Qualifications

• High school diploma or equivalent required.
• Customer service or dispatch experience helpful but not required.
• Strong listening and typing skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Dry Creek, LA is seeking 911 Call Takers to be the first contact for emergencies. You will ask targeted questions, verify location and contact details, and document information for dispatch teams.

This role may require 24-hour shifts and rotating schedules; candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures while maintaining caller privacy.