911 Emergency Call Taker & Dispatcher

Regional 911 Intake Solutions; Lewistown (Mifflin County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions in Lewistown, PA, seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details in dispatch software. Training and certification enable you to provide pre-arrival instructions and coordinate with dispatch teams.

Applicants typically have a high school diploma; prior customer service or public safety experience is helpful. The role may involve rotating shifts and assessments determined by the employer.

Qualifications

• Requires high school diploma or equivalent.
• Experience in customer service, telephone support, or public safety is helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions and guidance.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing proficiency

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Lewistown, PA, seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details in dispatch software. Training and certification enable you to provide pre-arrival instructions and coordinate with dispatch teams.

Applicants typically have a high school diploma; prior customer service or public safety experience is helpful. The role may involve rotating shifts and assessments determined by the employer.