911 Call Taker - Public Safety Dispatcher

Public Safety Dispatch Network; Waucoma (IA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Waucoma, IA seeks 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document information for dispatch teams. Training and certification requirements apply.

Ideal candidates have strong listening, typing speed, clear verbal communication, and the ability to follow structured procedures. Prior customer service helps, though dispatch experience may not be required for all vacancies.

Qualifications

• High school diploma or GED is commonly required.
• Customer service or call-center experience is helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Waucoma, IA seeks 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document information for dispatch teams. Training and certification requirements apply.

Ideal candidates have strong listening, typing speed, clear verbal communication, and the ability to follow structured procedures. Prior customer service helps, though dispatch experience may not be required for all vacancies.