Emergency Communications Call Taker — Public Safety

National Public Safety Careers; Edgemont Park (MI); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks a Call Taker for a public safety communications role in PA. You will handle emergency and nonemergency calls, verify locations and caller details, and input information into dispatch software. Training provides official pre-arrival instructions and protocol adherence.

Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures; background checks and trainings are required by the agency.

Qualifications

• High school diploma or equivalent required or preferred depending on vacancy.
• Strong listening and comprehension skills expected.
• Accurate typing and clear verbal communication required.
• Ability to follow structured procedures as determined by hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks a Call Taker for a public safety communications role in PA. You will handle emergency and nonemergency calls, verify locations and caller details, and input information into dispatch software. Training provides official pre-arrival instructions and protocol adherence.

Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures; background checks and trainings are required by the agency.