Emergency Call Taker — Life-Saving 24/7 Dispatch

Regional 911 Intake Solutions; Pollocksville (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified applicants for 911 Call Taker positions in Pollocksville, NC. You will listen to emergency calls, confirm locations, ask essential questions, and document details in dispatch software.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to work in a fast-paced environment. Training and certifications will be provided as required.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified applicants for 911 Call Taker positions in Pollocksville, NC. You will listen to emergency calls, confirm locations, ask essential questions, and document details in dispatch software.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to work in a fast-paced environment. Training and certifications will be provided as required.