911 Emergency Call Taker — Training & 24/7 Shifts

Regional 911 Intake Solutions; Garysburg (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Garysburg, NC is seeking dedicated 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. This role requires composure, accuracy, and the ability to follow structured protocols.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear communication, and reliability. Training and certifications are provided per agency requirements, with potential shift work

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and data-entry skills.
• Clear verbal communication and ability to follow procedures.
• Customer service experience is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Garysburg, NC is seeking dedicated 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. This role requires composure, accuracy, and the ability to follow structured protocols.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear communication, and reliability. Training and certifications are provided per agency requirements, with potential shift work