Emergency Call Taker - 24/7 Public Safety

Regional 911 Intake Solutions; Dinosaur (CO); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is recruiting 911 Call Takers in Moffat, CO to handle emergency and nonemergency calls with precision. You will verify locations, collect callback data, and document details in dispatch systems, following approved procedures.

Candidates should possess a high school diploma or equivalent, with customer service or public safety experience beneficial. Training and certifications will follow, with potential shift work and ongoing performance evaluations.

Qualifications

• High school diploma or recognized equivalent required/advantageous experience in customer service or public safety may help, though vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are required; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is recruiting 911 Call Takers in Moffat, CO to handle emergency and nonemergency calls with precision. You will verify locations, collect callback data, and document details in dispatch systems, following approved procedures.

Candidates should possess a high school diploma or equivalent, with customer service or public safety experience beneficial. Training and certifications will follow, with potential shift work and ongoing performance evaluations.