Emergency 911 Call Taker — Fast-Paced Public Safety

Regional 911 Intake Solutions; Ault (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Ault, CO. You will handle emergency and nonemergency calls, verify locations, and document crucial details for dispatch.

Training and certifications determine the scope of pre-arrival guidance provided to callers. Applicants should have a high school diploma; prior dispatch or customer service experience helps, but vacancies may consider non-dispatch backgrounds.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or public safety experience helpful but not always required.
• Dispatch experience may be required depending on vacancy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Ault, CO. You will handle emergency and nonemergency calls, verify locations, and document crucial details for dispatch.

Training and certifications determine the scope of pre-arrival guidance provided to callers. Applicants should have a high school diploma; prior dispatch or customer service experience helps, but vacancies may consider non-dispatch backgrounds.