911 Call Taker - Critical Public Safety Role

Regional 911 Intake Solutions; Crowley (CO); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Crowley, CO to handle emergency and non-emergency calls with accuracy and calm under pressure. You will verify locations, gather caller information, and document details in dispatch software for rapid response.

Applicants should have a high school diploma or GED and strong listening, typing, and communication skills. Training and certifications apply, with 24/7 call handling expected, including shifts and potential overtime.

Qualifications

• Applicants should have strong listening and typing skills.
• Clear verbal communication is essential in high-stress situations.
• Dispatch procedures and call handling are performed per established guidelines.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Confirm incident location and caller details.
• Use approved questions to determine urgency and nature of the situation.
• Enter accurate information into call-processing or dispatch software.
• Forward incident details to the appropriate dispatch function promptly.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Tools

Call center software

Headset equipment

Job description

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Crowley, CO to handle emergency and non-emergency calls with accuracy and calm under pressure. You will verify locations, gather caller information, and document details in dispatch software for rapid response.

Applicants should have a high school diploma or GED and strong listening, typing, and communication skills. Training and certifications apply, with 24/7 call handling expected, including shifts and potential overtime.