Emergency Call Taker (24/7) – Hyde Park, VT

Public Safety Dispatch Network; Hyde Park (VT); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid leave

Continuing training

Zusammenfassung

The Public Safety Dispatch Network is seeking 911 Call Takers in Hyde Park, Vermont. Responsibilities include handling emergency and nonemergency lines, verifying caller information, and inputting data into dispatch software. Training and certifications are required to perform pre-arrival instructions and coordinate with responders.

Applicants typically have a high school diploma and strong listening and typing skills, plus the ability to follow structured procedures in a fast-paced environment.

Qualifikationen

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and following structured procedures are required.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening

Typing

Verbal communication

Structured procedures

Ausbildung

High school diploma

Tools

Dispatch software

Jobbeschreibung

The Public Safety Dispatch Network is seeking 911 Call Takers in Hyde Park, Vermont. Responsibilities include handling emergency and nonemergency lines, verifying caller information, and inputting data into dispatch software. Training and certifications are required to perform pre-arrival instructions and coordinate with responders.

Applicants typically have a high school diploma and strong listening and typing skills, plus the ability to follow structured procedures in a fast-paced environment.