Emergency Call Taker: 24/7 Dispatch Support

Public Safety Dispatch Network; Sarcoxie (MO); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Retirement contributions

Training opportunities

Résumé du poste

Public Safety Dispatch Network in Sarcoxie, MO seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location, and document information for responders.

Roles may include rotating shifts, nights, weekends, and overtime. A high school diploma is commonly required; prior customer service or dispatch experience is helpful, though some vacancies accept applicants without dispatch background.

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Connaissances

Verbal communication

Accurate typing

Active listening

Follow procedures

Formation

High school diploma

Outils

Call-processing software

Description du poste

Public Safety Dispatch Network in Sarcoxie, MO seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location, and document information for responders.

Roles may include rotating shifts, nights, weekends, and overtime. A high school diploma is commonly required; prior customer service or dispatch experience is helpful, though some vacancies accept applicants without dispatch background.