Emergency Call Taker - 24/7 Life-Saving Role

National Public Safety Careers; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking dedicated 911 Call Takers in Philadelphia to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for dispatch to coordinate response accurately.

This role may involve rotating shifts, nights, weekends and overtime. A high school diploma and strong listening skills are essential; prior dispatch experience is helpful but not required.

Qualifications

• High school diploma or equivalent.
• Strong listening and communication skills and ability to follow structured procedures.
• Experience in customer service or call-taking is beneficial but not required.

Responsibilities

• Answer incoming emergency and nonemergency calls using approved questions.
• Confirm incident location and caller contact information.
• Enter details into call-processing or dispatch software accurately.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training protocols.

Job description

National Public Safety Careers is seeking dedicated 911 Call Takers in Philadelphia to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for dispatch to coordinate response accurately.

This role may involve rotating shifts, nights, weekends and overtime. A high school diploma and strong listening skills are essential; prior dispatch experience is helpful but not required.