Emergency Call Taker & Dispatcher Support (24/7)

National Public Safety Careers; Levittown (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Levittown, PA seeks qualified 911 Call Takers to be the first point of contact for emergencies. You ask focused questions, confirm locations, and document details for responders to coordinate a timely response.

This role may involve rotating shifts, nights, weekends, and overtime. Training and certifications are required, with benefits commonly including health insurance, paid leave, and ongoing training in call processing and dispatch procedures.

Qualifications

• Must have a high school diploma or equivalent.
• Strong listening, typing, and clear verbal communication skills.
• Ability to follow structured procedures and assess information quickly.
• Experience in customer service helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential instructions when appropriate.
• Adhere to language-access and accessibility resources.

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers in Levittown, PA seeks qualified 911 Call Takers to be the first point of contact for emergencies. You ask focused questions, confirm locations, and document details for responders to coordinate a timely response.

This role may involve rotating shifts, nights, weekends, and overtime. Training and certifications are required, with benefits commonly including health insurance, paid leave, and ongoing training in call processing and dispatch procedures.