911 Call Taker: Life-Saving Frontline Dispatcher

Public Safety Dispatch Network; Prosperity (PA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

Public Safety Dispatch Network in Prosperity, PA seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

Shifts may include nights, weekends, holidays, and overtime. A high school diploma is common; prior customer service or public safety experience is helpful. Training and certifications are provided by the employing agency.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and clear verbal communication are essential.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Call-taking procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Prosperity, PA seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

Shifts may include nights, weekends, holidays, and overtime. A high school diploma is common; prior customer service or public safety experience is helpful. Training and certifications are provided by the employing agency.