Emergency Call Taker: Be First to Help in 24/7 Ops

National Public Safety Careers; Darby (Delaware County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Taker opportunities in Darby, PA. You will ask focused questions, confirm locations, document details, and route information to dispatch teams. Training and certification are required to perform duties and may include call-processing software usage.

Employees may work rotating shifts, including nights and weekends, as part of a 24-hour operation. A high school diploma or equivalent is commonly required, with customer service or public safety

Qualifications

• Employers commonly require a high school diploma or recognized equivalent; previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required; assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Taker opportunities in Darby, PA. You will ask focused questions, confirm locations, document details, and route information to dispatch teams. Training and certification are required to perform duties and may include call-processing software usage.

Employees may work rotating shifts, including nights and weekends, as part of a 24-hour operation. A high school diploma or equivalent is commonly required, with customer service or public safety